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U-Report India Privacy Statement


How We Work

U-Report is happy to see your interest in its participation and we value your membership. U-Report is a project of UNICEF (United Nations Childrens’ Fund) which engages youth and communities from all over India on its platforms through popular messaging applications (WhatsApp, Facebook Messenger, and Telegram). The U-Report India operates on WhatsApp (+91 96504 14141), Telegram (@Ureportindia_bot), and on Facebook Messenger (https://www.facebook.com/UReport.India), where you can connect with us by saying “HI”. In drafting this privacy statement, U-Report India has taken cognizance of the guidelines of data privacy and security laid down in the Indian IT (Information Technology) Act, 2000[1] , the GDPR (General Data Protection Regulations) and the data principles of UNICEF[2] , and has tried to implement these to the best of ability. Any user who joins or is registered on the U-Report India platform shall be referred as a U-Reporter.


Our Purpose

We want to Empower young people to speak out on issues that they care about in their community and to encourage them to inspire development and create positive changes. This includes:


·        Empowering young people to share opinions on issues that matter to them.[3]

·        Ensuring U-Reporters get value from their participation.

·        Providing valuable information to community members and government.

·        Providing or referring U-Reporters to useful information and resources

·        Amplifying voices for advocacy at local, national, and global levels.

·        Reducing the distance between government and constituents.

·        Using citizen data to improve accountability and strengthen programmes.

·        Influencing positive behavioural change.

·        Ensuring U-Reporters are given feedback on how data is used

·        Use the tools available to provide virtual health, education, and protection services


Data usage:

1.      We do not collect or store any of your Personal Data when you sign up to become a U-Reporter. The only data that is collected and stored for a U-Reporter is - Location (State, District or Pin Code), Age and Gender which is stored against your unique, auto-generated U-Reporter ID.  

2.      The exception to the above is when you are eligible for a certificate or are chosen for a reward from/by U-Report India. In this case, we will request your personal information such as, Name, E-Mail address, Postal Address, Phone Number, current State &/or Pin Code with your consent (parental consent in case of minor) so that we can send you the said certificates or rewards. We do not share this information with anyone other than the partner /entity responsible for sending you the said certificates or rewards. After such certificates or rewards are disbursed, all additional information shall be deleted, and will not be available for any other purpose.

3.      Under no circumstances is any data shared with anyone for commercial purposes.

4.      We do not collect any data automatically from your personal device.

5.      We do not knowingly collect any Personally Identifiable Information[4], if you think that you might have shared any Personally Identifiable Information with us, you can let us know about the same through our contact us option on the U-Report India chatbot and we will delete it accordingly.

6.      We do not knowingly collect any Personally Identifiable Information[5], if you think that you might have shared any Personally Identifiable Information with us, you can let us know about the same through our contact us option on the U-Report India chatbot and we will delete it accordingly.

7.      Third party platforms such as WhatsApp, Facebook Messenger and Telegram, thorough which U-Report India operates, may have additional terms and conditions applicable to the use of service on their platforms, which may include privacy and personal data terms; these terms are not from UNICEF and UNICEF is not  responsible for any such third party terms.


Usage of U-Reporter responses to interactions on U-Report India

1.      Interactions include but are not limited to polls, quizzes, tasks and/or surveys.

2.      We maintain transparency of responses provided by U-Reporters by displaying all responses on U-Report India website: https://india.ureport.in/  under the “Opinions” Section. The website is accessible to all public.

3.      The responses are further analyzed to:

a.       draw programme and policy insights. Such insights maybe shared with various UNICEF partners including CSOs, UN agencies, media outlets, and also relevant Government stakeholders. Again, only aggregated, anonymous responses are used for any analysis or dissemination of insights. 

b.      Improve content on U-Report India

c.      Improve U-Report India user experience

4.      We do not use the U-Reporter responses for any commercial purposes.


Updating and deleting profile

1.      You can access your profile to update any information provided at the time of registration (location, age, gender) through the U-Report India Main Menu over WhatsApp or Facebook Messenger or Telegram.

2.      At any point of time, you can either opt out of receiving any messages from us (we will not send you any messages or updates regarding U-Report India if you choose this option) or choose to delete your profile entirely (this will remove your profile completely from U-Report server and you will lose all progress).


Validity of registrations

1.      A user self-reports their location, age, gender information during registration on U-Report India. U-Report India has no other means of acquiring this information. Based on such self-reported information, some interactions on U-Report may be targeted towards U-Reporters of a certain age group or gender or location.

2.      WhatsApp & Telegram are messaging platforms that require a legal/valid phone number to sign up. This automatically means that any U-Reporter who has registered through WhatsApp and/or Telegram are either of a legal age of maturity or is interacting with us under the supervision of a person who is either his/her parent or legal guardian.

3.      Facebook allows anyone above the age of 13 to register on its platform, which automatically means that any U-Report India registration done through Facebook messenger is valid.

4.      U-Report India will never share any content that may be considered harmful to children of any age, gender or ethnicity.



We may alert you through WhatsApp/ Facebook Messenger/ Telegram to inform you about new interactions available/ live on U-Report or other information which we feel might be useful for you.


Payments, transactions & Rewards

1.      We do not ask for any kind of payment or any transactions at any point of time during registration, interaction, update, or deactivation of your U-Report India account.

2.      You might be eligible for rewards, and certificates which you will receive without any monetary exchange.

3.      You will receive U-Points for select interactions on U-Report India, these U-Points may be used to choose you for a reward or certificate. The U-points cannot be exchanged or redeemed for any monetary benefit, and all rewards will be decided at the sole discretion of UNICEF or specific partner agency.


Termination of User

Termination can occur due to performance of any “Unacceptable conduct” mentioned in Point B of this statement.


A.     Termination by U-Report India: U-Report India, has authority over termination of user/member, (without penalty) may suspend or terminate user at any time. U-Report India may at any time stop or suspend provision or access to the Services with or without notice, meaning thereby, your access to the Services may be affected without prior notice, and you agree that U-Report India will not be held responsible to you for any such termination/suspension either temporary or permanent. Any suspected fraudulent, illegal, or abusive activity may be referred to appropriate authorities in force for the time being.


B.    Unacceptable Conduct:

1.      Posting or uploading any defamatory, libelous, or inaccurate content to U-Report India.

2.      Posting or uploading any user content or other content that is unlawful or that a reasonable person could deem to be objectionable, offensive, indecent, pornographic, harassing, threatening, embarrassing, distressing, vulgar, hateful, racially, or ethnically offensive, or otherwise inappropriate.

3.      Posting or uploading harmful files, such as disseminating viruses, adware, spyware, worms, or other malicious code to U-Report India

4.      using the Services in any manner that is harmful to minors, or in any manner that violates U-Report’s Reputation on any Platform operated directly or in partnership of U-Report India.

5.      impersonating any person or entity, falsely claim an affiliation with any person or entity which either by express means or implied represents oneself as a part of U-Report India Personnel list.

6.      making unsolicited offers, advertisements, proposals, or send junk mail or spam to other Users or the U-Report Personnel (including, but not limited to, unsolicited advertising, promotional materials, or other solicitation material, bulk mailing of commercial advertising, chain mail, informational announcements, charity requests, and petitions for signatures).

7.      Using the Services for any illegal purpose, or in violation of any local, state, national, or international law, including, without limitation, laws governing intellectual property and other proprietary rights, and data protection and privacy.

8.      defaming, harassing, abusing, threatening or defrauding Users of the Services through any available platforms, or collect, or attempt to collect, personal information about Users or third parties without their consent.


Harm to Your Electronic Device: U-Report thoroughly verifies all its content including the downloadable multimedia content that is sent to you as a part of any interaction. At no point of time U-Report will share any malicious content that can potentially harm your device.


Contacting Us

If you have any questions about this Statement, please contact us at ureportindia@gmail.com.


[1] Section 42A and 72A of Information and Technology Act, 2000

[2] U-Report Key Principles and Ethics (https://unicef.sharepoint.com/sites/OED-CS/_layouts/15/Doc.aspx?sourcedoc=%7BF9184147-F63F-418B-95C8-268A2A955E1F%7D&file=U-Report%20Key%20Principles%202018.docx&action=default&mobileredirect=true&DefaultItemOpen=1)

[3] U-Report Key Principles and Ethics (https://unicef.sharepoint.com/sites/OED-CS/_layouts/15/Doc.aspx?sourcedoc=%7BF9184147-F63F-418B-95C8-268A2A955E1F%7D&file=U-Report%20Key%20Principles%202018.docx&action=default&mobileredirect=true&DefaultItemOpen=1)

[4] Definition of Personally Identifiable Information: (For the purpose of this statement) A personally Identifiable Information is but not limited to either your full Legal Name, your phone number, your postal address or the combination of any of those which can be a medium to uniquely identify your physical and/or digital self.

[5] Definition of Personally Identifiable Information: (For the purpose of this statement) A personally Identifiable Information is but not limited to either your full Legal Name, your phone number, your postal address or the combination of any of those which can be a medium to uniquely identify your physical and/or digital self.

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